![]() ![]() Please click “ Accepted Solution ” if you feel my post solved your issue, it will help others find the solution. Hope this helps! Keep me posted for further assistance. If the copy page is completely black, it is an issue with the scanner and the printer needs to be serviced. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. ![]() ĭownload available firmware updates from the HP website Work at GRI Contact us Get support Sign up for GRI News. You may also refer to this document here. Transparency for tomorrow: Decoding the Sustainability Reporting Landscape. Turn on the printer to complete the reset. ¡Y listo Ya tienes HP Easy Scan instalado en tu ordenador y podrás empezar a escanear tus documentos y fotografías. HP recommends plugging the printer directly into a wall outlet. Una vez instalado, abre HP Easy Scan y sigue las instrucciones en pantalla para escanear tus documentos o fotografías. Reconnect the power cord to a wall outlet and to the printer. Unplug the power cord from the power source. With the printer turned on, disconnect the power cord from the printer. If your printer has a rechargeable battery, remove it. Reset the printer to recover from printer errors or failures. Printer with a document scan feeder Clean a flatbed scanner Clean a document scan feeder Reset the printer Printer with flatbed scanner glass and lid Clean these parts with a soft, lint-free cloth sprayed with glass cleaner. Clean the scanner glass and partsįingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. If the quality issue occurs when scanning, it is most likely related to the scanner hardware or scan job settings. Go to HP Customer Support, enter your printer model number, and then search for print quality to find the Fixing Poor Print Quality document. If the quality issue occurs when printing from the computer, it is not scanning-related. If you are experiencing an issue with the quality of your printed scans, send a print job from the computer to confirm the quality issue is not printing-related. Make sure the scanning quality is not printing-related On the HP Smart app, you may change the resolution to the max and adjust the settings as shown below. Click the Apple icon > About This Mac > Software Update and install any available update. Use the printer after each task to see if the issue is resolved. Also, check for any software updates on MAC. Perform the following tasks in the order given. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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